Refund policy

Made-to-order merchandise

Every item in our shop is made to order for you. Because of that, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind. Please review the product description and size guide before ordering.

Damaged, defective, misprinted or incorrect items

If your order arrives damaged, defective, misprinted or incorrect, contact us at info@theoctopusbar.com within 30 days of receiving it. Include your order number, a description of the problem and clear photos. If the claim is approved, we will arrange a replacement or refund. You do not need to return the item unless we ask you to.

Packages lost in transit

If your package has not arrived, contact us within 30 days after the estimated delivery date so we can investigate and, when eligible, arrange a replacement or refund.

Incorrect addresses and unclaimed packages

Customers are responsible for providing a complete and accurate delivery address. If a package is returned because the address was incorrect or incomplete, or because it was unclaimed, reshipping costs may apply. Please contact us before sending any item back.

Cancellations

Orders enter production quickly. Changes or cancellations are only possible before fulfillment begins and are not guaranteed. Contact us immediately at info@theoctopusbar.com.

Refund timing

Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider.

Where applicable law provides additional cancellation or return rights, those rights still apply.